Diploma in Office Administration and Receptionist

Get course
Enrolled: 33 students
Duration: 70 Hours
Lectures: 45
Level: Level 4 - Adv. Diploma

Welcome to the hotel,Happy young Asian woman hotel receptionist worker smiling standing,she taking telephone call at a Modern luxury reception counter waiting for guests getting key card in hotel

Overview

Every workplace, regardless of its size or nature, need a receptionist and someone to handle administrative responsibilities. As a result, if you can train in administrative and receptionist jobs, you will have a plethora of job options knocking on your door. Quality training will be provided by the Diploma in Office Administration and Receptionist. It will provide you with the necessary skills and confidence to carry out your duties.

The Diploma in Office Administration and Receptionist will teach you the skills you need to become a competent receptionist or office administrator. This training will teach you how to present your organisation in the best possible light. The simple lessons will assist you in honing your telephone abilities. You will also become proficient in record keeping and filing. This essential training will also teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will give you high-quality Excel training.

You will obtain a great certificate at the end of this Diploma in Office Administration and Receptionist. This credential will improve your employability and raise your resume. So enroll now and prepare for a bright future.

Learning Objectives

  • Recognize the roles and responsibilities of a receptionist and an office administrator Learn how to correctly represent your boss and your organisation
  • Develop the necessary abilities for dealing with business telephones.
  • Improve your understanding of record keeping and filing systems.
  • Improve your organisational, communication, and business writing abilities.
  • Learn how to manage petty cash.
  • Learn how to use MS Excel.
  • Who should take the Office Administration and Receptionist Course?
  • This Office Admin and Receptionist Course is ideal for aspiring office administrators and receptionists. It will give them a clear grasp of their tasks and responsibilities, as well as assistance in carrying them out.

Assessment

  • At the conclusion of the course, you will be expected to take an online multiple-choice examination.
  • The minimum grade to pass is 60%
  • Your test will be evaluated automatically and promptly, so you will know immediately if you passed or failed.
  • No worries, you have two chances to pass this certificate.

Certification

  • After passing the test, you will be entitled to earn a Certificate of Achievement.

Why should you select us?

  • Study resources for e-learning that are affordable, entertaining, and of excellent quality;
  • Tutorial videos/materials created by industry thought leaders;
  • Study on an intuitive, cutting-edge online learning environment;
  • Exam systems that are efficient in terms of assessment and quick result generation;
  • Access to course materials through mobile, tablet, or desktop from any location and at any time;
  • Career growth chances are advantageous;
  • Student support is available via email 24 hours a day.

Choosing a Career

The Office Admin and Receptionist Course is a beneficial qualification to have, especially for persons working in the following fields:

  • Secretary Administrative Assistant Office Manager Receptionist Office Administrator
  • At the conclusion of the course, you will be expected to take an online multiple-choice examination.
  • The minimum grade to pass is 60%
  • Your test will be evaluated automatically and promptly, so you will know immediately if you passed or failed.
  • No worries, you have two chances to pass this certificate.

(Course Code 201)

201- Module 1 – Getting Started

1
201-1-1 The Basics
1 Hour

Being organised, punctual, and successful in your writing and verbal communication abilities are essential if you want to achieve your goals in any venture you do. 

2
201-1-2 Organizing Yourself (I)
3 Hours

Organization starts with your data entry points. Emails, voice mails, and interoffice mail are all avenues through which information flows and must be processed and organised.

3
201-1-3 Organizing Yourself (II)
2 Hours

You are now ready to start working on the data you received via the various channels we described in the last module. It is now time to organise your environment to make it more efficient. 

4
201-1-4 Organizing Yourself (III)
2 Hours
You are now ready to start working on the data you received via the various channels we described in the last module. It is now time to organise your environment to make it more efficient. This lesson will provide you some fantastic ideas for organising your workspace, duties, and the individuals you work with on projects. 
5
201-1-5 Managing Time
2 Hours
Developing good time management skills necessitates self-discipline and consistent practise. It is easy to become bogged down with non-productive and time-wasting duties. This lesson will go through how to become a better time manager by making a few basic behavioural changes.
6
201-1-6 Getting Everything Done on Time
2 Hours
Prioritizing your work, remaining on track, and correct goal setting are all critical components to completing your project or chores on time. This lesson will allow you to investigate approaches that will help you achieve your deadlines more effectively.
7
201-1-7 Special Assignments
2 Hours
As an administrative assistant, you will be responsible with organising unusual and unique duties that will necessitate exact planning and execution. This lesson will teach you the fundamentals of dealing with any specific jobs that you may encounter. 
8
201-1-8 Ability to Communicate Verbally
2 Hours
As an administrative supporter, you will be in various situations where you will be speaking with the organization's leaders and decision-makers. It is critical to have good verbal communication skills if you want to influence those around you. This session will teach you skills for speaking effectively and persuasively.
9
201-1-9 Nonverbal Communication Capabilities
2 Hours
Understanding appropriate body language is critical for an administrative supporter in creating relationships within the organisation. In this lesson, you will learn about body language and how to monitor your own as well as the body language of those around you.
10
201-1-10 Self-Sufficiency
2 Hours
Being an administrative supporter gives you a lot of leeway in terms of self-empowerment. You are frequently expected to operate alone, make judgments, and address situations with little or no supervision. In this lesson, you will discover how to empower yourself through assertiveness, consensus building, dispute resolution, and decision making.
11
201-1-11 The Team of Two
2 Hours
Working as a team with your manager is critical for maintaining open lines of communication and creating rapport. A healthy and positive relationship with your manager serves as the foundation and support structure that allows you to work freely. In this lesson, you will study the fundamentals of developing a positive relationship with your manager.
12
201-1-12 Taking Good Care of yourself
2 Hours
As we near the end of this course, a critical issue remains to be covered. Many of us spend more time at work than we do at home with our families. The workplace can be a source of happiness or a cause of stress and unhealthy living. This final lesson focuses on how to maintain your mental and physical wellness.

201- Module 2 – Management of Administration

1
201- 2-1 Getting Started
2 Hours
Administrative processes are more than just routine policies. They are put in place to secure the company's survival in any event or situation. Administrative office processes address everything from disasters to change to fundamental day-to-day duties when done appropriately. 
2
201- 2-2 Obtaining the Required Tools
1 Hour
Any action necessitates the use of the proper tools, and the administrative office is no different. Administrative binders and other materials are essential tools for ensuring duties are completed appropriately.
3
201- 2-2 Choosing Procedures to Include
1 Hour
It is critical to select the procedures that are required while constructing an administrative office binder. It gets difficult to traverse a binder if it contains too much material.
4
201- 2-3 Top Five Procedures to Document
1 Hour
It is not possible to address all procedures at the same time when building a binder. It is recommended to limit oneself to five procedures for the greatest outcomes.
5
201- 2-4 What Should Be in Your Binder? (I)
1 Hour
When putting together an administrative binder, you must decide what should and should not be included. The themes that should be included in the binder will be determined by the needs of each organisation. Certain issues, however, should be covered in the binders of most organisations.
6
201- 2-5 What Should Be in Your Binder? (II)
1 Hour
Basic policies should be included in binders so that employees can immediately consult them if they have any issues. Absences, breaks, benefits, and salary are all policies that most businesses should include in binders. 
7
201- 2-6 Putting Your Binder Together
1 Hour
When the policies and procedures are finished, they should be placed in the binder. The organisation of a binder is comparable to that of any other document.
8
201- 2-7 What Should not Be Included in the Procedure Guide
1 Hour
We have already decided what we will include in the procedural manual. It is now time to discuss what should never be included in a binder under any circumstances.
9
201- 2-8 Share the Office Procedures Manual
1 Hour
When you have finished the binder, you must share it with the rest of the office. At this point, communication is critical. The procedure guide will not be a useful tool unless key stakeholders agree to use it. 
10
201-2-9 Implementing the Guide Successfully
1 Hour
The guide must be followed with the same care as it was created with. Training, consistency, and communication are all required. Your guide must change alongside the organisation, so keep new ideas in mind as you work to create a culture of consistency. 

201- Module 3 - Organisational Skills

1
201-3-1 Getting Started
1 Hour
Good organising skills can be useful in many areas of life, including personal and professional life. Organization may boost a person's overall productivity, project management, and even memory and recall abilities. 
2
201-3-2 Clear the Clutter
2 Hours
One of the most difficult aspects of getting organised is sorting through and getting rid of items that cause distractions and take up space. It is easy to become overwhelmed when you are surrounded by stacks and piles of goods and items.
3
201-3-3 Take priority
1 Hour
Organization can not only refer to our physical objects and possessions; it can also apply to how we organise our time and activities. 
4
201-3-4 Organizing Your Time
1 Hour

Your time is valuable, and you should respect it as such. Your schedule might get hectic, and it may appear like there are not enough hours in the day. When this happens, we just need to take a step back and manage our time more effectively. Nothing is impossible when we plan our time and resources in a way that benefits us and helps us become more organised.

5
201-3-5 Lists of Things to Do
1 Hour

Because we frequently feel overwhelmed by the amount of work we need to complete, one of the simplest things we can do is make to-do lists.

6
201-3-6 Storage of paper and paperless documents
2 Hours

We all have those scraps of paper that we save about the house, whether they be old receipts, bills, cards, or letters.

On the other hand, we live in a "paperless" society, where everything is done electronically, including utility bills and notifications. Fortunately, we do not have to pick between the two.

7
201-3-7 Your Workplace’s Organization
1 Hour

Workplace organisation is a terrific tool for increasing productivity and keeping our chores and projects in line.

However, becoming more organised entails more than simply storing your pens and pencils in the appropriate cabinet.

It is more vital to cultivate strong organisational habits and valuable tactics that will keep you on track with everything you have to do at work.

8
201-3-8 Tools for Combating Procrastination
1 Hour

One of the primary causes of disorder is procrastination. As we have seen before, we may easily generate excuses to put something off until later for a variety of reasons. But, once we have built our massive to-do list and determined which things should be completed first, our next step, or steps, is to overcome procrastination and just do them.

9
201-3-9 Organizing Your Email Inbox
2 Hours

When your email inbox is cluttered or disorganised, it might be difficult to find the email or message you need or to notice when a new one arrives. Many email systems include tools for sorting and organising emails and appointments to make it easier to go through them.

10
201-3-10 Avoid Disorganization Main Causes
1 Hour

Sometimes being organised is more than just making sure everything has a home or crossing items off our to-do list.

Often, becoming organised is primarily about avoiding the things that can cause us to become disorganised, particularly after we have already begun the process of changing our ways. 

11
201-3-11 Discipline is essential for staying organised
2 Hours

Organization does not happen immediately, and it is not an easy goal to achieve. As we have previously stated, staying on the path of effective organisation involves hard effort, discipline, and a plethora of good habits. This is why the procedure may appear daunting and difficult at first, but it does not have to be impossible.

201- Module 4 – The Receptionist Skills

1
201-4-1 Receptionist
2 Hours

In many hotels, the phrase front desk refers to an administrative department where a receptionist's duties may also include room reservations and assignment, visitor registration, cashier work, credit checks, key control, and mail and message service. Front desk clerks are another term for these types of receptionists. 

2
201-4-2 The Value of a Receptionist
1 Hour

Because the receptionist is frequently the first person with whom a customer, candidate, or client contacts when contacting an organisation, they are effectively the face and voice of your firm, and as such, they play an incredibly crucial part in the portrayal of an organisation.

3
201-4-3 Different Types of Receptionists and Their Roles
3 Hours

The receptionist serves as the company's front line, greeting visitors and answering phone calls. They may be charged with data entry, reporting, and visitor tracking. 

4
201-4-4 Receptionist Communication Skills
2 Hours

Communication is the process by which we pass information, knowledge, thoughts, and ideas from one person to another or from one group of people to another. Communication is essential for the proper operation of any Practice, large or small.

5
201-4-5 Telephone Proficiency
3 Hours

Having a positive, professional attitude is essential for good phone etiquette. When you answer the phone, the caller should hear a "smile" in your voice. When a consumer or potential client calls for further information, this may be their initial impression of your company. 

6
201-4-6 Listening Capabilities
2 Hours

Being a good listener can help you see the world from the perspective of others. It broadens your perspective and increases your ability for empathy. It also improves your communication abilities, which expands your contact with the outside world. 

7
201-4-7 Message Taking
1 Hour

Despite the widespread use of automated telephone answering systems with voicemail and phone trees, many businesses still rely on humans to answer phones. 

8
201-4-8 Presentation and Appearance
1 Hour

Even if you have a difficult client, tell yourself that you are a strong, joyful person. Tell yourself that they are acting frustratedly, but remember that as long as you are doing your best to accommodate them, you are not at blame. It is preferable to be the one who retains your cool rather than the one who explodes and appears to be an ornery, unpleasant person.

9
201-4-9 Procedure for Reservations
1 Hour

Reservations are the most consistent source of revenue for many hotels, and they influence everything from cash flow estimates to staffing. 

10
201-4-10 Checklist for Confidentiality
1 Hour

All members of staff should get proper confidentiality training, which should be reinforced on a regular basis. Regularly reinforce the message.

11
201-4-11 Being Well-Organised as a Receptionist
1 Hour

It is not a joke to refer to receptionists as "directors of first impressions." Receptionists are the first point of contact for clients and visitors, therefore they must be professional and set the right tone for the firm.

12
201-4-12 How to Become a Successful Receptionist
1 Hour

At all times, show complete professionalism. The interaction with the receptionist frequently forms a visitor's initial impression of a firm, so present oneself in both appearance and behaviour in a way that reflects favourably on the organisation. 

201- Final Assessment

1
201-5 Final Quiz
10 questions

Assessment

At the conclusion of the course, you will be expected to take an online multiple-choice examination.

The minimum grade to pass is 60%

Your test will be evaluated automatically and promptly, so you will know immediately if you passed or failed.

No worries, you have two chances to pass this certificate.

Certification

After passing the test, you will be entitled to earn a Certificate of Achievement.

Diploma in Office Administration and Receptionist
Price:
EGP2,500 EGP1,500
error: Content is protected !!