Refund and Returns Policy
Our courses come with a 15 days money-back guarantee, and a refund will be provided if:
1- You requested it during the 15 days period commences on the day of purchase.
2- You have not completed 25% of the course contents (or attempted to complete) the course(s) and any tests; and you have not received a Certificate of Achievement or Statement of Participation (either digital or physical) for the course.
Once we have been approved your cancellation, you will be unable to access any portion of the course, participate in any examinations, or acquire a digital or printed certificate for the course run.
How to obtain a refund
– Contact us at [email protected] with your email address and order number to obtain a refund or cancellation.
How we issue refund
– If you are eligible for refunds, we will refund you using the same payment method used by you to pay.
– The refund process will take into action as soon as we receive your cancellation notice, however, sometime it may take up to 25 working days to issue your refund according to some international money transactions limitations.